01692 651603
01692 651603
East Coast Hideaways Ltd
Last updated: 19th February 2026
East Coast Hideaways (“we”, “us”, “our”) is a UK-based holiday-let agency operating across Norfolk, Suffolk, Lincolnshire and Scotland.
We are the data controller for the personal information you provide to us.
Email: hello@eastcoasthideaways.co.uk
We may collect and process the following personal data:
Full name
Email address
Telephone number
Postal address
Booking details
Payment information (processed securely via third-party providers)
Names of additional guests
Information about pets (if relevant)
Special requests or accessibility needs
Name and contact details
Property information
Payment and bank details
Contractual documentation
IP address
Browser type
Device information
Pages visited
Cookies and tracking data
We collect information when you:
Make a booking directly with us
Book through a third-party platform (e.g. Airbnb or similar)
Subscribe to our newsletter
Complete a contact form
Enquire about listing your property
Interact with us via social media
Use our website
We use your data to:
Process and manage bookings
Communicate about your stay
Provide arrival details and key safe codes
Take and process payments
Send booking confirmations and invoices
Provide customer support
Market our services (if you’ve opted in)
Improve our website and services
Comply with legal obligations (e.g. HMRC reporting, DAC7, fraud prevention)
We do not sell your data. Ever.
Under UK GDPR, we rely on:
Contractual necessity – to fulfil bookings or owner agreements
Legal obligation – tax, accounting and regulatory requirements
Legitimate interests – to run and improve our business
Consent – for marketing communications
You can withdraw consent for marketing at any time.
We do not store full card details.
Payments are processed securely via third-party providers such as:
Stripe
SuperControl
Airbnb
Bank transfer
These providers have their own privacy policies.
If you subscribe to our mailing list, we may send you:
Holiday offers
New property launches
Promotions
News and updates
You can unsubscribe at any time via the link in our emails.
We use secure email marketing platforms to manage subscriber data.
We may share relevant data with:
Property owners (limited to necessary booking details)
Housekeepers and maintenance teams (for stay logistics only)
Payment processors
IT and website providers
We only share what is necessary.
We retain personal data:
For as long as required to fulfil bookings
For up to 6 years for accounting and tax purposes
For marketing purposes until you unsubscribe
After this period, data is securely deleted.
Our website uses cookies to:
Improve website functionality
Analyse traffic
Support marketing efforts
You can manage cookie preferences via your browser settings.
For full details, please see our [Cookie Policy].
We take appropriate technical and organisational measures to protect your data, including:
Secure servers
Encrypted payment processing
Password-protected systems
Limited staff access
However, no internet transmission is ever 100% secure.
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure (“right to be forgotten”)
Restrict processing
Object to processing
Data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO Website: https://ico.org.uk
To exercise your rights, email: hello@eastcoasthideaways.co.uk
Our website may contain links to other websites. We are not responsible for their privacy practices.
We may update this Privacy Policy from time to time. The latest version will always be available on our website.